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Our world class features ensure that
you run a world class Live Chat

Chat2Call

Allow customers and agents to schedule a call back from the C-Zentrix Telephony to the customer instantly from the chat window

Chat Monitoring

Chat monitoring can be done with Chat barge-in feature for line managers to monitor or assist an agent

Chat Conferencing

You can add up to six agents on a single chat for initiating a chat conference and simultaneously chat with all the agents

Chat Transfer

Easily transfer chats to a different team or to a new agent from the chat window

Instant File Transfer

Instantly transfer files, documents or pictures to your customers or receive them from the customer within seconds

Chat Logs

Let your customers receive chat transcripts via email and also view their previous chats

Canned Responses

Use Pre written messages to facilitate your interactions with your customers, just choose and send the canned message

Sound Notifications

Get instant sound notifications as a new customer chat originates in the portal for proactive and reduced response time

Integration

Quick integration with your web portals and web apps like ticketing tools, ERP & CRM. Also, allow your customers to chat from mobile application on the go
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