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Allow customers and agents to schedule a call back from the C-Zentrix Telephony to the customer instantly from the chat window
Chat monitoring can be done with Chat barge-in feature for line managers to monitor or assist an agent
You can add up to six agents on a single chat for initiating a chat conference and simultaneously chat with all the agents
Easily transfer chats to a different team or to a new agent from the chat window
Instant File Transfer
Instantly transfer files, documents or pictures to your customers or receive them from the customer within seconds
Let your customers receive chat transcripts via email and also view their previous chats
Use Pre written messages to facilitate your interactions with your customers, just choose and send the canned message
Get instant sound notifications as a new customer chat originates in the portal for proactive and reduced response time
Quick integration with your web portals and web apps like ticketing tools, ERP & CRM. Also, allow your customers to chat from mobile application on the go
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